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Service Manager (Software Support Engineer)

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Sales, Service, & Support
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18000280 Requisition #
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At Jeppesen we create amazing software that helps millions of passengers around the world to safely and efficiently reach their destination. Look up in the sky and you will see a quarter of a million crew members on thousands of aircraft, flying schedules produced by our software. We are the best in the world at what we do. We are the preferred choice for the world’s premiere airlines such as Lufthansa, Delta Airlines, Qatar Airways, SAS, Turkish Airlines, British Airways, Virgin Atlantic, Alaska, Qantas, Singapore Airlines and many others.


 


Our software provides fast, high-quality solutions for large crew populations, including problems with a high degree of structural complexity. Products are developed primarily in Gothenburg, and implemented and maintained globally including locations in Sweden, Canada, and Singapore. We work with fascinating solutions that make a real difference to people around the world, every second of the day. If you work with us, you will be surrounded by extremely talented colleagues, up for any challenge and who will not hesitate to challenge you.


 


Application Support and Development skill sets wanted


Ranging from Entry level to Senior, we are looking for social, technically competent, energized individuals to work with our aviation Crew and Fleet products.


 


We are looking for people who are interested in both the development and support aspects of technically leading edge, complex client production installations. Whether it is proactive support through development and automation, or reactive support through problem solving and troubleshooting that interest you, you may find an interesting and challenging role within our team.


 


Based on your skill set, experience, and technical interest areas, you will work with an exciting customizable combination of proactive support, reactive support, and technical account management. You will attain a deep technical understanding of our products, inside and out, working together with the customer’s in house support team.


 


What’s in it for you?


You join one of the largest companies in the world, which means access to a wide range of products, technologies, training and perks.


You get the opportunity to learn or improve on a range of technical skills, for example:


-          Python


-          Java


-          Databases


-          Linux and scripting


-          Networks and Multi server architectures


-          Continuous Improvement of complex applications


-          Implementing and maintaining extensive system monitoring


 


There are plenty of other interesting opportunities and benefits within the company such as:


-          Becoming a teacher within the training academy


-          Becoming a Subject Matter Expert in an area of your choice (that fits with client needs!)


-          Joining innovation days and finding fun and cool ways to improve the way we work


-          Teaming up with other likeminded colleagues on focal areas to learn more from a selection of workplace and career areas.


-          Enjoying flexible working hours and possibilities to work from home


-          Working from a central Gothenburg location


-          Empowering workplace where employee initiated and driven activities are encouraged.


 


 


What do we do?


As a Technical Support Specialist, you will spend a significant part of your time in at least some of the following areas:


-          Analyzing code to assist the client’s support team in finding solutions and workarounds to problems.


-          Developing proactive tools to assist customers and internal support organization.


-          Analysis of entire installation (including core application, customization layer, and network/environment) in order to identify root cause.


-          Implementing improvements to better align client systems.


-          Inspecting new and existing functionality that our clients do not use, to help them realize business benefits.


-          Occasionally travelling to visit customers primarily within Europe.


-          Providing advanced 24x7 support to a range of global aviation customers.


 


Who are you?


Perhaps you match some of the following:


You most likely have a Bachelors or Master’s degree within (or close to) the field of computer science.


Technical challenges such as troubleshooting and solving problems excite you!


You may be skilled at programming but do not have a desire to write code every day.


You have a significant interest in problem solving.


You are a self-starter who has the drive to take responsibility for improvements and ownership of issues.


You have at least some of the “technical skills” listed in the “What’s in it for you” section above.


You enjoy a variety of challenges of a highly technical nature.


Maybe you have prior experience working with customers on a technical level.


 


Still reading?


So, you made it this far, perhaps you found a match in this role! Give us a call if you have any questions or simply want to understand a bit more about what we do. If you are invited for an interview, we will introduce you to potential future colleagues so you can learn more about our organization, culture, work and most importantly, our people.


The team you will be working with consists of 4 Service Managers and 2 Systems Experts handling 3 customers in the EMEA region, 2 customers in the APAC region and 4 customers in the Americas region. The team works closely with other local and global teams within Jeppesen.


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