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Service Manager (Software Support Engineer)

Sales, Service, & Support
18000280 Requisition #
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What we are looking for 

is a motivated individual with very strong technical capabilities combined with the ability and desire to learn about and work with complex system installations. 

This is an opportunity for you to work in an international environment with a team of likeminded system experts in a leading edge expanding software company. The global Service Management team operates from three different locations; Gothenburg, Montreal and Singapore. 

As a Service Manager (Software Support Engineer) you will: 

Become an authority on several production system installations 

Participate in ongoing implementation projects 

Provide application management and advanced technical support for day of operation flight crew tracking and related products, in relation to the Service Level Agreement(s) 

Assist the client with knowledge injections, proactive problem solving and daily management of the production installation 

Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades 

Provide System requirements to the Technical Development team 

Participate in a 24x7 standby roster – currently 1 week every 5

Qualifications and Skills 

This role requires an individual who is experienced and interested in an array of IT related technical areas. 

Minimum Bachelors degree in Computer Science or equivalent experience 

Expert knowledge of Unix and/or Linux (you probably have a flavor installed at home!) 

Expert knowledge with shell scripting 

A good command of the English language 

Preferred Experience 

2-5 years in a similar or a software development role 

Particular interest in technical problem solving 

Good programming skills in a range of languages (Python and Java preferred) 

Distributed version control systems such as mercurial, git 

Messaging systems such as MQ, ActiveMQ, Qpid 

Databases (Oracle preferred) 

Other: Univa Grid Engine, Kerberos, JBoss 

Customer relationship experience is advantageous but secondary to technical aptitude 

Personal qualities 

Highly responsible, able to take ownership of issues 

Strong technical & analytical aptitude 

Self Starter 

Problem Solver 

Able to work independently and within a team 

The team you will be working with consists of 4 Service Managers and 2 Systems Experts handling 3 customers in the EMEA region, 2 customers in the APAC region and 4 customers in the Americas region. The team works closely with other local and global teams within Jeppesen.

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