🌎
This job posting isn't available in all website languages

Service Manager (Software Support Engineer)

📁
Sales, Service, & Support
📅
18000280 Requisition #
Apply for Job
Recommend to a Friend
Sign Up for Job Alerts


What we are looking for 


is a motivated individual with very strong technical capabilities combined with the ability and desire to learn about and work with complex system installations. 

This is an opportunity for you to work in an international environment with a team of likeminded system experts in a leading edge expanding software company. The global Service Management team operates from three different locations; Gothenburg, Montreal and Singapore. 


As a Service Manager (Software Support Engineer) you will: 


Become an authority on several production system installations 

Participate in ongoing implementation projects 

Provide application management and advanced technical support for day of operation flight crew tracking and related products, in relation to the Service Level Agreement(s) 

Assist the client with knowledge injections, proactive problem solving and daily management of the production installation 

Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades 

Provide System requirements to the Technical Development team 

Participate in a 24x7 standby roster – currently 1 week every 5


Qualifications and Skills 


This role requires an individual who is experienced and interested in an array of IT related technical areas. 


Minimum Bachelors degree in Computer Science or equivalent experience 

Expert knowledge of Unix and/or Linux (you probably have a flavor installed at home!) 

Expert knowledge with shell scripting 

A good command of the English language 


Preferred Experience 


2-5 years in a similar or a software development role 

Particular interest in technical problem solving 

Good programming skills in a range of languages (Python and Java preferred) 

Distributed version control systems such as mercurial, git 

Messaging systems such as MQ, ActiveMQ, Qpid 

Databases (Oracle preferred) 

Other: Univa Grid Engine, Kerberos, JBoss 

Customer relationship experience is advantageous but secondary to technical aptitude 


Personal qualities 


Highly responsible, able to take ownership of issues 

Strong technical & analytical aptitude 

Self Starter 

Problem Solver 

Able to work independently and within a team 


The team you will be working with consists of 4 Service Managers and 2 Systems Experts handling 3 customers in the EMEA region, 2 customers in the APAC region and 4 customers in the Americas region. The team works closely with other local and global teams within Jeppesen.


Previous Job Searches

Similar Listings

Göteborg, SE-Sweden, Sweden

📁 Sales, Service, & Support

Stay safe from recruitment fraud! The only way to apply for a position via our Careers website.

Boeing, and it’s subsidiary companies are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Request an Accommodation. EEO is the Law Poster. Boeing Policy on EEO, Affirmative Action and Harassment, Working Conditions.

Boeing participates in E-Verify. Details in English and Spanish.

Right to Work Statement in English and Spanish.

Copyright © 2017 Boeing All rights reserved. Site Map | Privacy Policy | Terms of Use | Careers | Store | About Us | Contact Us | Find us on Jeppesen Facebook