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Manager, Crew Services and Support

Sales, Service, & Support
18000602 Requisition #
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A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation!

For more than 70 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.

We are the world's leading provider of aeronautical data, and are combining our company's enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions. We have now expanded into the Marine and Rail industries, and are rapidly growing on a global scale!

At Jeppesen, we believe in a balance between personal growth and professional development.  We hire the best to grow our company's future. Visit our website to learn more about Jeppesen's pioneering spirit, and to apply for our open positions.

Manager, Crew Services & Support

Responsible for delivering consultancy and support services to Crew production installations and customers within the region, according to budget. Manages subordinate staff to include recruiting, training, performance and compensation management, motivating, delegating and monitoring results.



Essential Duties:

  • Manages subordinate staff. Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Provides on-going developmental feedback. Makes compensation recommendations in regards to hiring salaries and salary review actions.  Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.

  • Performs resource planning and coordination of tasks. Staffs and prioritizes the client deliveries and support in order to maximize the utilization and customer satisfaction. Coordinates with Client Management, Portfolio Management, JTS and the rest of Professional Services

  • Develops and maintains methods, process, tools, and best practices in the region and globally in order to ensure global ways of working.

  • Assists in developing Service Level Agreements in order to win deals and to ensure client commitments are realistic.

  • Reports status and KPI's to management on a regular basis.


Knowledge and Skills:

  • Knowledge of policies and procedures that typically affect individual subordinate employees.  Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities.

  • Ability to accomplish results through employees who exercise significant latitude and independence in their assignments.  Often heads a centralized functional activity.

  • Skilled in advising a unit regarding tasks, projects and operations.  Actively involved in daily operations only when required to meet schedule or resolve complex problems.

  • Ensures that projects are completed on schedule and within budget.

  • Frequent contacts with internal personnel and outside customer representatives concerning operations, scheduling or specific phases of projects or contracts.

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