Service Manager (Customer Support Engineer)

Software Development & Support
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At Jeppesen we create amazing software that helps millions of passengers around the world to safely and efficiently reach their destinations. Look up in the skies and you will see a quarter of a million crew members on thousands of aircrafts flying schedules produced by our software. We are best in the world at what we do and we are the preferred choice for the world’s premiere airlines all around the globe such as Lufthansa, Delta Airlines, Qatar Airways, SAS, Turkish Airlines, British Airways, Virgin Atlantic, Qantas, Singapore Airlines and many more.

We strive to continuously improve and are on a never-ending journey to transform to an even more agile, even leaner and even more dynamic organization. You will work in a one-of-a-kind software development organization with fascinating solutions that make a difference for real people all around the world and at every second of the day. You will be surrounded by extremely smart and talented colleagues who will be up for any challenge – and who will not hesitate to challenge you. You will have the opportunity to learn and broaden your views by working with more than 200 engineers from more than 30 different nations, all under the same roof. Most importantly, you will be expected to make a difference.

What we are looking for

is a motivated individual with technical customer support experience, strong technical capabilities combined with the ability and desire to learn about and work with complex system installations.

This is an opportunity for you to work in an international environment with a team of likeminded system experts in a leading edge expanding software company. The global Service Management team operates from three different locations; Gothenburg, Montreal and Singapore. 

The team you will be working with handles 5 customers in the EMEA region. The team works closely with other local and global teams within Jeppesen.

As a Service Manager (Customer Support Engineer) you will:

Become an authority on several production system installations

Participate in ongoing implementation projects

Provide application management and advanced technical support for our long-term resource planning product suite, in relation to the Service Level Agreement(s)

Assist the client with knowledge injections, proactive problem solving and daily management of the production installation

Qualifications and Skills

This role requires an individual who is experienced and interested in an array of IT related technical areas.

Minimum Bachelor’s degree in Computer Science or equivalent experience

Good knowledge of Unix and/or Linux

Customer relationship experience

A good command of the English language

Preferred Experience

5-8 years in a similar or a software development role

Particular interest in technical problem solving

Good programming skills in a range of languages (Python and Java preferred)

Customer facing experience

Distributed version control systems such as mercurial, git

Databases (Oracle preferred)

Other: Univa Grid Engine

Personal qualities

Highly responsible, able to take ownership of issues

Strong technical & analytical aptitude

Self Starter

Problem Solver

Strong communication skills and an interest both for technology as well as human relations


Please send us your application before May 1st 2017. Please note that applications will be processed continuously and interviews may take place throughout the period. We accept applications in either English or Swedish.
For questions about this position, please contact Stina Levinsson, Please note that we do NOT accept applications through the above contact details.

The Company

At Jeppesen in Gothenburg we implement and support cutting-edge resource optimization systems for airlines and railways. We solve some of the most intricate problems you can imagine – in one of the most exciting and dynamic industries you can find.

Jeppesen’s crew and fleet management solutions are mainly developed in Gothenburg, with support from our offices in Montreal, Singapore, and New York. Jeppesen has 3,500 employees worldwide and is headquartered in Denver, Colorado, USA. Founded on the production of aeronautical charts, the company celebrated 80 years of guiding pilots safely to their destinations in 2014.

Jeppesen is a subsidiary of Boeing, the world’s leading aerospace company. Boeing is headquartered in Chicago, U.S.A., employing more than 160 000 people in 70 countries.

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