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Responsible for following and maintaining implementation methodology and processes.  Reports milestones for implementation plan at a pre-defined and regular interval.  Ensures successful implementation at the customer site.  Takes ownership of any Implementation Specialist activities to reach successful customer engagement.


Essential Duties:

  • Coordinates all implementation activities including creation of implementation plans, project schedules, deliverables and action items for Flight Planning implementation.
  • Develops and implements a plan, methodology and repeatable process for the implementation of Flight Planning Services.
  • Provides resolution of all project issues until customer acceptance.
  • Responsible for implementation and planning with Partners/Integrators.
  • Works with the Operational Readiness Lead to perform Operational Readiness activities. Generate and perform peer reviews of Operational Readiness Scenarios to help ensure customer acceptance. Conduct Operational Readiness validation with customers to help ensure customer acceptance.
  • Interfaces with the Portfolio Management team to ensure product meets the minimum entrance criteria for product implementation.
  • Participates in product technical reviews, technical design and verification and validation reviews.
  • Interface with Business Analysts, Business Consultants, Programmers, Solution Architects, Project Managers and other technical and support personnel in functional areas requiring knowledge and proficiency in business processes.
  • Tracks milestones and provides appropriate levels of project reporting, both internally and externally.
  • Prepares technical and operational impact analysis.
  • Captures metrics and prepares status reports for each phase of implementation.
  • Responsible for the creation of the Project Communications Plan, both internally and externally.
  • Works with customers to understand and deliver on implementation requirements.


Technical degree in a related field of study and typically 9 or more years' related work experience or an equivalent combination of education and experience.


Knowledge and Skills:

  • Knowledgeable about aircraft dispatch and military flight planning operations.
  • Experience using Jeppesen Flight Planning products.
  • Applies extensive job practices, techniques, standards, principles, theories, and concepts. Has full knowledge of other related disciplines. Recognized as a job expert within the department/organization.
  • Provides technical solutions to complex problems that require ingenuity and creativity.
  • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed for desired results from a relatively long-term perspective.
  • Guides the successful completion of aspects of major programs and may function in a project leadership role. Erroneous decisions or recommendations may result in failure to achieve major organizational objectives.
  • Represents the organization as the prime technical contact on contracts and projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

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